§ 1 – Provider

ServerMon, TK ENTERPRISES LTD, Griva Digeni 51, Paphos, Cyprus. Contact: hello@servermon.io.

§ 2 – Scope and Eligibility

1. These Terms govern the use of the ServerMon Cloud platform (“Service”) available at my.servermon.io.
2. The Service is exclusively available to entrepreneurs within the meaning of applicable commercial law. By registering, the customer confirms that they are acting in a commercial or professional capacity.
3. An overview of the available features and their specifications can be found on the product pages at servermon.io. The information provided there forms a binding part of the contract.

§ 3 – Registration and Contract Formation

1. The customer creates an account by providing their business details and verifying their email address. Registration alone does not constitute a paid contract.
2. A paid contract is formed when the customer completes a credit top-up through the payment provider Stripe. The contract is concluded upon successful payment confirmation.

§ 4 – Credit System and Payments

1. The Service operates on a prepaid credit system. The customer loads credits onto their account and these are consumed based on active monitoring services.
2. Payments are processed exclusively through Stripe. Accepted payment methods are determined by Stripe’s available options.
3. All prices are displayed exclusive of VAT. The applicable VAT rate is determined by the customer’s country of business registration and is calculated at checkout.
4. Customers with a valid VAT ID registered in an EU member state other than Cyprus may qualify for the reverse charge procedure.
5. Credits cannot be refunded, transferred to third parties, or paid out in monetary form.
6. Credits do not expire as long as the customer’s account remains active.
7. Upon account deletion by the customer, any remaining credits are forfeited.

§ 5 – Obligations of the Customer

1. The customer is obliged to provide accurate and complete business information during registration and to update this information without undue delay in case of changes.
2. The customer is responsible for maintaining the confidentiality of their account credentials and API keys. Any activity conducted through the customer’s account is their responsibility.
3. The customer shall not use the Service for any unlawful purpose or in any manner that could impair the availability or integrity of the platform.

§ 6 – Availability and Maintenance

1. The Provider endeavours to ensure the highest possible availability of the Service but does not guarantee uninterrupted access. Scheduled maintenance windows will be communicated in advance where possible.
2. The Provider is not liable for temporary unavailability caused by circumstances beyond its control, including but not limited to force majeure, third-party infrastructure failures, or necessary security updates.

§ 7 – Liability

1. The Provider is liable without limitation for damages caused by intent or gross negligence.
2. For slight negligence, the Provider is only liable in the event of a breach of a material contractual obligation, limited to the foreseeable damage typical for this type of contract. Material contractual obligations are those whose fulfilment is essential for the proper performance of the contract.
3. The above limitations do not apply to damages arising from injury to life, body, or health, nor to liability under the Product Liability Act.
4. The Provider’s total liability for damages under this contract is limited to the amount the customer has paid in the twelve months preceding the event giving rise to the claim.

§ 8 – Data Protection

1. The Provider collects and processes personal data necessary for the provision and billing of the Service in accordance with its Privacy Policy available at https://servermon.io/privacy.
2. Where the Provider processes personal data on behalf of the customer, a Data Processing Agreement pursuant to Art. 28 GDPR shall be concluded separately.

§ 9 – Term and Termination

1. The contractual relationship begins upon registration and continues for an indefinite period.
2. Either party may terminate the contract at any time with immediate effect by written notice.
3. Upon termination, the customer’s access to the Service is revoked. Section 4.7 applies to any remaining credits.
4. The right to extraordinary termination for good cause remains unaffected for both parties.

§ 10 – Governing Law and Jurisdiction

1. These Terms are governed exclusively by the laws of the Republic of Cyprus.
2. The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is Paphos, Cyprus.
3. The contractual language is English.

Last updated: 2026-03-25